FAQs

GET IN TOUCH:

Email: info@boomboomthelabel.com

Telephone: International: +44[0]1273477779 / UK: 01273477779

SHOPPING IN USD ($)

This website is our US Store, allowing you to shop in USD right through to the checkout. If you wish to shop in GBP (£), please visit our UK Store here: www.boomboomthelabel.uk

Please be aware, the final total of your purchase, including shipping, may vary slightly from that shown on your bank statement. This may be because of the following:

• Daily alterations to international currency.

• Purchased in USD ($), charged in local currency.

If you are at all concerned about any transactions with our company shown on your bank statement please feel free to contact our Customer Care Advisors for help and support. Please be aware, transactions may be listed under any of the following names:

Boom Boom The Label

Boom Boom

Boom Boom Boutique

BBTL

 

SHIPPING

We ship to 80+ countries worldwide using UPS.

All of our items are hand-made to order. We do our best to get every item hand made and shipped within the shipping time given. If styles are more complex they may take our seamstresses longer to make; this could effect shipping times so we recommend getting in touch first, or ordering with a speedy or VIP shipping method if you require your order by a certain date. 

SIZING 

We hand make our clothing using high quality stretch fabrics. The size chart below is based on you wanting to achieve a fitted look. 

Please view our Size Chart

MADE TO MEASURE

We are able to create made to measure garments at an alternative price point to our standard collection, to get a quote please email us at: info@boomboomthelabel.com

PRODUCTION DETAILS

Our products are handmade by our team of expert seamstresses at our Boom Boom The Label headquarters, in Lewes, England. Our designs, especially the way that we construct the garments, are unique to us and are copyright protected. 

The products that we design are all handmade in fabrics with stretch quality. The stretchy fabric allows for a very comfortable fit, as the fabric will move with your body.

We use two layers of fabric on every style. This means that the garment is more supportive for your body, providing a slight lift (particularly if you order a size down from your usual dress size).  

  • Our products are made with stretch jersey fabric
  • We use two layers of fabric. This allows for a very comfortable fit as the fabric feels heavier and fuller against your figure, providing support, whilst still being flexible and soft against your body, allowing for movement and flexibility. 

PAYMENTS & ORDERS 

We accept all major debit & credit cards. We also accept PayPal payments. We can not accept any other payment method at this time. 

REFUND & EXCHANGES 

REFUNDS 

  • Items must be returned to us within 30 days of receipt (from the date that you sign for your parcel)
  • Items must be returned to us with tags attached & original packaging.
  • Items must be unworn, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. 
  • We will be unable to issue refunds or exchanges on any items that have been damaged, worn, washed or marked. This includes any marks from make up, fake tan or from use. 
  • We run quality assessments on all returned goods. If your garments have been returned to us in a condition that is different than that of when we originally sent them to you, we will return these products to you and will not issue you with a refund or exchange. 
  • Refunds will be processed within 24 hours. The funds will appear in your account within 3 - 4 working days, depending on your bank's processing speeds. 
  • Refunds will be processed through your original payment method. This will be either your card or Paypal account. 
  • Exchanges will be processed within 48 hours and the items will be shipped out with SAVER shipping (unless otherwise requested & paid for)

To process a refund or exchange:

  1. Ensure that all items are in their original condition.
  2. Fill in the returns slip; make sure you circle which items you are returning, the reasons for this. Or if you are exchanging; please let us know the size and colour you would like to exchange for. 
  3. Put the items into a bag or box along with the returns slip.
  4. Use the sticky label on the returns form as the returns address.  
  5. You will need to cover the cost of return postage.
  6. If you are a UK based customer please ensure that you have a Proof of Postage receipt so that we can reimburse the cost of return shipping for you. We will only be able to reimburse the return shipping up to the value that you originally paid for postage. We are unable to reimburse International customers for return postage costs at this time but we are working hard to make free returns available for you. 

CUSTOM-MADE ORDERS

We are able to create made to measure garments at an alternative price point to our standard collection, to get a quote please email us at: info@boomboomthelabel.com

If my custom item is delayed, can I get a refund? 
We are unable to offer refunds on items or postage due to delays to your order where we have tried to contact you regarding alterations.

How soon will my custom order arrive?

We will always aim to post your item to you within 5-7 working days, however due to the care and attention we put into each handmade garment, shipping times may vary during busier periods.

For custom garments, we recommend placing your order with us a minimum of two weeks before you plan to wear the garment. This is to ensure we have enough time to hand make and deliver your item, wherever you may be in the world.

If you are at all worried about timings, you can all us on +44(0)1273 477779 and we can give you a clearer idea of our schedule.

Can I get my item quicker than this? 

Yes, we offer a VIP service. For more information, please call us on +44(0)1273 477779 or email info@boomboomthelabel.com and we can consider options for you.