FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $350

Returns and Exchanges

POLICY

Items must be sent back to us within 14 days of receipt. 
You have 14 days from the date that you tell us you are returning goods for the goods to be shipped back to us. 
    • Items must be returned to us with tags attached & original packaging. There must be no signs of tampering with the labels or tags.
    • Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
    • Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, including marks from make up and cosmetic products such as deodorant or fake tan.
    • Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us.
    Bags, jackets or accessories such as jewellery worn with the fabric can cause snagging to the fabric. We advise taking extra care when wearing accessories and bags to avoid excessive rubbing against the fabric. We are unable to refund or exchange items that have been damaged through snagging from accessories. 
    We must receive a proof of purchase within your return or exchange goods in order to process your return. 
    Sale items do not qualify for our standard refund policy or exchange policy.
    Hair accessories, hats, earrings and bodysuits and swimwear cannot be returned or exchanged. 
    We can only accept returns from the person that purchased the item. 

     

    HOW TO RETURN YOUR ITEMS
      1
      Check that your items qualify for returns. They must be unworn and unwashed.
      Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us. They must not be damaged, stained, torn, snagged or marked in any way; including cosmetic marks from make up, fake tan or other products.
      2

      Fill in the Returns & Exchange form provided to you within your parcel. 

      The following information should be visible on the form:

      • Full Name
      • Contact Details: email or telephone
      • Order Number
      • Garments Returned
      • Exchange Items 
      • Reason for Return

      Make sure you are clear in writing down the item(s) you wish to return or exchange stating the size, colour and style of the returned and desired exchange item if relevant. Please also write down the reason for your return.

      3
      Place the items in a small mailing bag or padded envelope instead of the original box. This will significantly reduce your postage costs upon returning the parcel to us. Do ensure the garments are well wrapped and protected as any damage caused during return shipment may cause your item to be refused.
      4
      You will need to cover the cost of the return postage. We recommend using a signed for delivery option and posting with your national postage service, such as Royal Mail, AusPost, USPS, Canada Post etc. 

       

      5

      Ship the items back to us: 

      Boom Boom the Label
      Unit 4 The Mallings
      112 Malling Street
      Lewes
      East Sussex
      BN7 2RG
      United Kingdom

      6
      Please ensure that you keep your proof of postage receipt.

       

      PROCESSING REFUNDS

      You will receive an email when your refund has been approved and processed.
      It will take between 3 - 5 working days for this transaction to be authorised by your bank and for your funds to appear in your account. You will receive your refund in the original form of payment
      The overall processing period for refunds is up to 14 working days. 
      Original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
      If we deny your refund or exchange request we will send the items back to you. Included in the parcels will be a letter explaining the reasons that the request did not meet our Returns Policy guidelines.

      PROCESSING EXCHANGES

      If you need your exchange by a certain date, we recommend sending your order back for a straight refund and ordering your items again straight away with a VIP service - this way we will be able to process this for you much more efficiently. 
      Exchanges will be processed within 14 working days.
      Price differences between original purchase items and exchange items will be processed with as follows; if the item you are exchanging for is a lower price than the original purchased item, we will refund the difference directly to your account. If the price is greater we will request an invoice payment. This can be paid by Visa, MasterCard, and American Express credit card payments or PayPal. 
      Your exchange items will be shipped with a standard shipping service. We will notify you via email once your exchange has been shipped. This email will include all tracking details.